At Zeus-Globalised, we aim to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below.
1. Eligibility for Returns
Items can be returned within [30 days] of receiving the order.
To be eligible for a return, the item must:
Be unused and in the same condition as when you received it.
Be in its original packaging with all tags and accessories included.
Have proof of purchase (order receipt or confirmation).
Note: Certain items, such as clearance or sale items, custom-made products, or perishable goods, may not be eligible for returns. Please check the product description for specific exclusions.
2. Return Process
Initiate a Return: Contact our customer support team at [insert email/phone] to request a return. Provide your order number, reason for the return, and supporting photos if applicable.
Approval: Once your return request is approved, you will receive instructions on where to ship the item.
Ship the Item: Carefully package the item to prevent damage during transit. Include the proof of purchase in the package and ship it to the address provided.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [5-7 business days] to your original payment method.
Please note that shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order.
Exchanges are subject to product availability.
5. Non-Returnable Items
The following items are not eligible for return:
Products marked as “final sale.”
Custom or personalized items.
Items damaged due to misuse or mishandling.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [48 hours] of delivery. Provide photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
7. Return Shipping Address
The return address will be provided upon approval of your return request. Please do not ship items back without prior confirmation.
8. Contact Us
For any questions or assistance with returns, feel free to contact us:
